Terms of Service

1. About Red White & Glow

Red White & Glow is an aftermarket vehicle lighting and accessory installation business based in Manchester, Tennessee, serving customers throughout Middle Tennessee.

We provide installation services for automotive lighting, off-road lighting, vehicle accessories, and related electrical equipment.

By using our website or requesting our services, you acknowledge these Terms of Service. Specific installation arrangements may also be confirmed directly with you.

2. Estimates and Quotes

Quotes and estimates are based on the information available when they are prepared, including vehicle details, product requirements, and expected installation work.

Final pricing may vary if additional vehicle conditions, wiring issues, modifications, or installation requirements are identified.

We will communicate material changes to the scope or price of an installation and seek customer approval before performing additional chargeable work.

Submitting a quote request does not guarantee a specific price, appointment, or product availability.

3. Appointments and Scheduling

Red White & Glow operates by appointment only.

Our regular appointment hours are Monday through Friday, 9:00 AM to 5:00 PM. We are closed Saturday and Sunday.

Installation scheduling depends on workload, product availability, the expected scope of work, and other practical considerations.

Customers should contact us if they need to reschedule or cancel an appointment. Estimated installation completion times may change due to unforeseen conditions.

4. Red White & Glow-Supplied Lighting Products

When Red White & Glow orders lighting products or accessories specifically for a customer's vehicle or installation, a deposit is required before the products are ordered.

The required deposit equals the cost of the lighting materials being ordered.

The remaining balance for installation labor and any other agreed charges is due upon completion of the work.

Product availability and delivery times depend on manufacturers, suppliers, and shipping services.

5. Deposits and Canceled Installations

Many lighting products are selected or ordered specifically for a customer's vehicle, preferences, or installation. These products may not be suitable for resale to another customer.

If a customer cancels the installation after the lighting products have been ordered, the deposit will not be refunded.

However, the customer remains entitled to receive the lighting products purchased with that deposit.

Red White & Glow will coordinate a reasonable arrangement for the customer to receive those products after they have arrived.

If an order has not yet been placed, any cancellation or deposit refund will be addressed directly with the customer.

Nothing in this section limits any rights or remedies that cannot be excluded under applicable law.

6. Customer-Supplied Lighting and Accessories

Customers may provide their own lighting products or accessories for installation, subject to compatibility and installation feasibility.

No deposit is required for customer-supplied lighting products.

Payment for installation labor and any agreed additional charges is due upon completion of the work.

Red White & Glow may decline to install products that appear unsafe, defective, incompatible, incomplete, or unsuitable for the requested application.

7. Installation Services

We strive to provide professional installation work with attention to wiring, mounting, electrical protection, and proper operation.

Some installations may require vehicle disassembly, drilling, mounting hardware, wiring modifications, or other reasonable installation procedures.

We will discuss significant modifications when they are identified and obtain customer approval before proceeding.

Customers should disclose known electrical problems, prior modifications, damaged wiring, or other conditions that may affect installation work.

8. Product Compatibility and Performance

Lighting products and accessories vary by manufacturer, vehicle, installation method, and intended use.

Product features, color options, brightness, connectivity, and other functions may depend on the specific equipment selected.

Manufacturer specifications and product documentation may apply. Customers should follow relevant operating and maintenance instructions.

9. Warranty and Product Concerns

Manufacturer warranties, when available, are provided under the applicable manufacturer's terms and conditions.

Installation-related concerns should be reported to Red White & Glow so we can review the issue and determine appropriate next steps.

Any specific installation warranty or service guarantee will be governed by the terms communicated for that service.

For additional information, please visit our Warranty page.

10. Payments

Unless otherwise agreed, payment of the outstanding balance is due when installation work is completed.

Online payment options may be provided through Stripe or another identified payment service provider.

Third-party payment services are subject to their own applicable terms and privacy practices.

Customers are responsible for reviewing the final amount and payment details before completing a transaction.

11. Website Use

The Red White & Glow website is provided to share information about our business, services, installation examples, and customer contact options.

Website content is provided for general informational purposes and may be updated without prior notice.

Users agree not to misuse the website, submit fraudulent requests, attempt unauthorized access, or interfere with its normal operation.

12. Customer Communications and Messaging

Customers may communicate with Red White & Glow through telephone, email, text messages, website contact forms, or supported business messaging platforms.

These channels are intended primarily for customer inquiries, quotes, scheduling, installation updates, and support.

We do not currently send promotional or marketing text messages or emails.

If promotional messaging is offered in the future, any required customer consent and opt-out procedures will apply.

Message and data rates may apply depending on your wireless provider and service plan.

13. Google AI-Assisted Business Messaging

Red White & Glow may offer customer messaging through Google Business Profile and related Google messaging services.

Where available, automated or AI-assisted responses may answer common questions about business hours, services, and general business information.

Automated responses may not always be complete or accurate and should not be treated as a final quote, confirmed appointment, or binding agreement.

Installation pricing, product orders, appointment availability, and other service arrangements must be confirmed directly by Red White & Glow.

Please do not submit sensitive financial information, passwords, or government identification numbers through ordinary business messaging.

14. Vehicle Lighting Laws and Responsible Use

Vehicle lighting laws vary by state, locality, vehicle type, lighting color, placement, and intended use.

Some aftermarket lighting products may be intended for off-road, show, or private-property use rather than public-road operation.

Customers are responsible for using installed lighting in accordance with applicable laws and regulations.

Installation of a product does not constitute a guarantee that every possible use of that product is legal on public roads.

15. Third-Party Services and Links

Our website may contain links to manufacturers, payment providers, review services, social media platforms, and other third-party websites or services.

These services operate under their own terms and privacy policies. Red White & Glow does not control third-party websites or their content.

16. Privacy

Information submitted through our website or customer communication channels is handled as described in our Privacy Policy.

Please review our Privacy Policy for more information about information collection, customer communications, third-party services, and privacy choices.

17. Changes to These Terms

Red White & Glow may update these Terms of Service to reflect changes in our services, business practices, or applicable requirements.

Updated terms will be posted on this page with a revised effective date.

Changes will not retroactively alter an existing customer agreement unless otherwise agreed or permitted by law.

18. Contact Red White & Glow

Questions about these Terms of Service, deposits, product orders, or installation services can be directed to:

Red White & Glow
Manchester, Tennessee 37355
Email: [email protected]
Call: 650-955-0320
Text: 931-588-1099