Installation & Warranty Policy

Red White & Glow provides a 12-month limited workmanship warranty beginning on the original installation date for installation work performed by Red White & Glow.

This may include installation-related defects involving:

• Electrical connections
• Wire termination
• Wiring routing and securing
• Accessory mounting
• Installation-related connection failures
• Other installation errors that cause an installed accessory to malfunction

If the problem is determined to have been caused by our workmanship during the warranty period, Red White & Glow will correct the affected installation at no labor charge.

Products sold or installed by Red White & Glow may include a manufacturer's warranty. Manufacturer warranties are separate from the Red White & Glow workmanship warranty and are controlled by the manufacturer's own terms and conditions.

The manufacturer determines whether a product qualifies for repair, replacement, or other warranty coverage.

Red White & Glow may assist customers with eligible manufacturer warranty claims for products purchased through us when appropriate.

A manufacturer providing a replacement product does not automatically mean removal and replacement labor is free.

Unless labor is specifically covered or reimbursed by the manufacturer, the customer may be responsible for labor required to diagnose, remove, reinstall, reconnect, program, pair, reassemble, or test a warranty replacement product.

Red White & Glow may reduce or waive a labor charge as a goodwill accommodation at our discretion. A goodwill repair does not create additional warranty coverage for future damage or failures.

An inspection or diagnostic evaluation may be necessary before warranty coverage can be determined.

If the issue is determined to be covered under the Red White & Glow workmanship warranty, applicable warranty repair labor will be provided at no charge.

If the problem results from a defective product, physical damage, another vehicle problem, work performed by another party, or another non-covered cause, diagnostic or repair labor may be charged.

Physical damage occurring after installation is not considered a workmanship defect unless Red White & Glow determines that improper installation directly caused the damage.

Examples include wiring or components that have been:

• Cut, torn, pulled, crushed, pinched, melted, or ripped out
• Damaged by tires or wheels
• Damaged by inner or outer valve stems
• Damaged by suspension, steering, brake, axle, or drivetrain components
• Hit by rocks, branches, road debris, or trail obstacles
• Damaged in a collision or impact
• Damaged during other automotive repair or service
• Altered or damaged by another installer or individual

Wheel lights operate in an area containing rotating wheels, tires, brakes, steering components, suspension components, valve stems, and other moving parts. Because of this, wheel-light wiring and components are particularly exposed to physical damage.

Red White & Glow's workmanship warranty covers installation defects caused by our workmanship. It does not generally cover physical damage resulting from contact with:

• Tires or wheels
• Inner or outer valve stems
• Wheel weights
• Brake components
• Steering or suspension components
• Road or trail debris
• Tire installation, rotation, balancing, or wheel removal
• Subsequent vehicle modifications

If wheel-light wiring is physically torn, pulled, cut, crushed, or otherwise damaged, Red White & Glow will evaluate the installation and surrounding components to determine the likely cause.

Many of the products installed by Red White & Glow are used on Jeeps, trucks, UTVs, side-by-sides, and other vehicles that may be operated off-road.

Off-road use by itself does not automatically eliminate workmanship warranty coverage. However, physical damage caused by trail conditions or other outside forces is not covered as an installation defect.

This may include damage caused by:

• Rocks and debris
• Mud
• Water crossings
• Branches and brush
• Trail obstacles
• Bottoming out
• Suspension articulation
• Impacts

Waterproof and water-resistant ratings are established by the product manufacturer. Red White & Glow does not independently guarantee a product beyond the manufacturer's stated specifications.

Water intrusion caused by a product defect may be subject to the manufacturer's warranty.

Water damage resulting from damaged housings, damaged connectors, damaged wiring, improper cleaning, pressure washing, excessive submersion, physical damage, or alterations is not covered as a workmanship defect unless our installation directly caused the issue.

Products supplied by the customer are not warranted by Red White & Glow. Our workmanship warranty applies only to the installation work we perform.

If a customer-supplied product is defective, incompatible, fails after installation, or requires replacement, the customer is responsible for the product warranty process and any applicable removal, diagnostic, or reinstallation labor.

Products purchased through Red White & Glow remain subject to the applicable manufacturer's warranty unless Red White & Glow expressly provides a separate written product warranty.

When possible, we may assist customers with manufacturer warranty claims. Manufacturer replacement of a product does not automatically include Red White & Glow labor.

Red White & Glow is not responsible for failures or damage caused by another business or individual modifying, disconnecting, repairing, removing, reinstalling, or altering our work.

Work performed by another party does not automatically eliminate warranty coverage for unrelated Red White & Glow workmanship. However, damage caused by that subsequent work is not covered.

Changes made to a vehicle after installation can affect wiring clearance, mounting clearance, electrical loads, and accessory operation.

Examples include:

• Different wheels or tires
• Wheel spacers
• Suspension lifts or lowering
• Steering or brake modifications
• Bumper or fender changes
• Axle modifications
• Battery or charging-system modifications
• Additional aftermarket electronics

Damage resulting from subsequent vehicle modifications is not covered as an original installation defect.

Red White & Glow is not responsible for failures caused by pre-existing or unrelated vehicle conditions.

Examples may include:

• Weak or failing batteries
• Alternator or charging-system problems
• Factory wiring problems
• Corrosion
• Existing aftermarket wiring
• Damaged grounds
• Vehicle computer or module issues
• Previous modifications
• Existing water damage

Normal wear, aging, and environmental exposure are not considered workmanship defects.

This may include:

• Fading or discoloration
• Surface corrosion
• Minor scratches
• Normal adhesive deterioration
• Normal connector or harness wear
• Cosmetic deterioration caused by weather, road salt, mud, or chemicals

Red White & Glow values our customers and may occasionally perform an adjustment, repair, diagnosis, or replacement at no charge or at a reduced charge even when an issue is not clearly covered by warranty.

A goodwill repair does not:

• Establish that the original installation was defective
• Extend the original workmanship warranty
• Create a new warranty
• Guarantee that future similar damage will be repaired free of charge

Customers experiencing an issue should contact Red White & Glow before attempting repairs or modifications whenever reasonably possible.

Please be prepared to provide:

• Your name
• Vehicle year, make, and model
• Approximate installation date
• Description of the issue
• Photos or video if requested

An in-person inspection may be required before warranty coverage can be determined.

Red White & Glow may require proof of the original installation or purchase before providing warranty service.

Acceptable records may include an invoice, receipt, electronic payment record, or Red White & Glow customer records.

Red White & Glow will evaluate warranty concerns in good faith and determine, based on the available evidence, whether a failure most likely resulted from our workmanship, a defective product, physical damage, a vehicle-related condition, or another external cause.

When the exact cause cannot reasonably be determined, Red White & Glow may choose to provide a goodwill repair or adjustment. Such an accommodation does not constitute an admission that the original installation was defective.

Customers are responsible for reasonably maintaining their vehicle and installed accessories and for notifying Red White & Glow when a problem is discovered.

Exposed aftermarket lighting and wiring should be periodically inspected, particularly on vehicles frequently operated off-road or in harsh conditions.

If wiring or a component becomes loose, damaged, or appears to contact a moving vehicle component, discontinue use when practical and contact Red White & Glow.

The Red White & Glow workmanship warranty is intended to cover correction of eligible defects in the installation work we performed.

To the extent permitted by applicable law, Red White & Glow is not responsible under this limited workmanship warranty for losses or expenses caused by conditions outside the covered installation work, including vehicle downtime, loss of use, towing, transportation, rental vehicles, lost income, or similar incidental expenses resulting from a product failure or excluded physical damage.

Nothing in this policy is intended to limit any customer right or remedy that cannot legally be limited under applicable law.