Privacy Policy

1. Who We Are

Red White & Glow is an aftermarket vehicle lighting and accessory installation business based in Manchester, Tennessee, serving customers throughout Middle Tennessee.

Website: www.redwhiteglowlighting.com

Email: [email protected]

2. Information We Collect

When you contact us or use our website, we may collect information you voluntarily provide, including:

• Your name, email address, and phone number.
• Your vehicle's year, make, model, and relevant details.
• Information about lighting or accessories you want installed.
• Photos, product information, or other details you send us.
• Appointment requests, quotes, and customer service messages.
• Communications sent through email, telephone, text, or supported business messaging services.

Our website and third-party service providers may also collect technical information, such as browser type, device information, pages visited, approximate location derived from an IP address, and website usage data.

3. How We Use Information

We use customer information to:

• Respond to questions and installation inquiries.
• Prepare estimates and provide quotes.
• Schedule and coordinate appointments.
• Communicate about vehicle installations and related services.
• Provide customer support and address installation concerns.
• Maintain appropriate business and transaction records.
• Improve our website, services, and customer experience.
• Help detect spam, fraud, or misuse of our website and communications.

4. Text Messages and Customer Communications

Red White & Glow uses telephone calls, text messages, and email to communicate with customers about quotes, appointments, installation work, and related inquiries.

We do not currently send promotional or marketing text messages or promotional emails.

If we offer promotional messaging in the future, we will obtain any consent required by applicable law before sending those messages and provide an appropriate way to opt out.

Providing your phone number for a quote or appointment does not automatically enroll you in promotional messaging.

5. Google Business Profile and AI-Assisted Messaging

Red White & Glow may offer customer messaging through Google Business Profile and Google's RCS for Business services.

When this service is available, customer messages may initially be processed by Google's AI-assisted messaging technology to answer common questions about our business, services, and business hours. More detailed questions may be referred to Red White & Glow for a direct response.

Information involved in these conversations may include your messaging contact information, message contents, vehicle information, and any details or attachments you choose to provide.

Google and its relevant service providers may process these communications to deliver and operate the messaging service, subject to their applicable terms and privacy practices. Red White & Glow may access and use conversation information to respond to inquiries, coordinate services, and maintain appropriate customer service records.

You can review Google's Privacy Policy for additional information about Google's data practices.

6. Website Contact Forms

Our website uses FormSubmit to help deliver information submitted through our contact form to Red White & Glow by email.

When you submit a contact form, the information you provide is transmitted through this third-party service for delivery to us. Spam prevention and form security measures may also be used.

Please avoid submitting sensitive personal or financial information through our contact form.

7. Website Analytics and Cookies

Our website may use Google Analytics, website hosting features, and similar technologies to understand website traffic and performance.

These services may use cookies or comparable technologies to collect information about website visits, device characteristics, and interactions with our pages.

You can manage or restrict cookies through your browser settings. Some website features may function differently if cookies are disabled.

8. Customer Reviews and Third-Party Content

Our website may display customer reviews through services such as Trustindex, Google, and Facebook.

When you interact with third-party review widgets or follow links to those services, the applicable third party may collect information according to its own privacy policy.

9. Payments

When online payment options are available, payment transactions may be processed through Stripe or another identified payment provider.

Payment information entered on a provider's payment page is handled by that provider according to its applicable privacy and security practices.

Red White & Glow may receive transaction details needed to confirm payments and maintain business records.

10. When We Share Information

We may share information with service providers when reasonably necessary to operate our website, deliver customer communications, process payments, or provide requested services.

These providers may include website hosting services, contact form providers, email and messaging services, analytics providers, payment processors, and review platforms.

We may also disclose information when required by law, to protect our legal rights, or to address security concerns.

We do not sell customer contact lists or share customer phone numbers with third parties for their independent promotional text campaigns.

11. Data Retention and Security

We retain customer information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, and meet applicable legal obligations.

We take reasonable steps to protect information under our control. However, no internet transmission or electronic storage system can be guaranteed completely secure.

Third-party platforms may maintain information according to their own retention and security policies.

12. Your Privacy Choices

You may contact Red White & Glow to ask questions about information you have provided or request correction or deletion of information we maintain, subject to applicable legal and business record retention requirements.

You may also stop using our contact form or messaging services at any time. Where supported, messaging platforms may provide their own opt-out controls.

If promotional messaging is introduced in the future, any required unsubscribe instructions will be provided with those messages.

13. Children's Privacy

Our website and installation services are intended for general audiences and are not directed toward children under 13. We do not knowingly solicit personal information from children under 13.

If you believe a child has submitted personal information to us, please contact us so we can review the request.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, messaging services, or legal obligations change.

Any updated version will be posted on this page with a revised effective date.

15. Contact Red White & Glow

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Red White & Glow
Manchester, Tennessee 37355
Email: [email protected]
Call: 650-955-0320
Text: 931-588-1099